Faqs

HOW DOES LUNCH:ON WORK?
  • Here’s the deal:
  • 9:30 -10:00 AM: LUNCH:ON will e-mail or SMS you the lunch options of the day for your location.
  • By 11:00 AM: Reply or order online before the daily cut-off time to place your order.
  • 12:30-1:00 PM: Lunch is delivered to your location.
  • Booya! It’s that simple.
HOW DO I TURN LUNCH:ON AT MY OFFICE OR SCHOOL?
  • To turn LUNCH:ON in your office in Dubai, we just need 50 people in your office to sign up. Help us spread the word with your co-workers and it will be hello delicious lunches for you soon! If your office has less than 50 employees and you still want to get your LUNCH:ON, shoot us an email at [email protected] and we will try to group you with an office nearby. Abu Dhabi - have no fear! We will soon be saving you too from your daily lunch time horror!
HOW DO I ORDER?
  • You can get your LUNCH:ON by replying to our daily e-mail with "MEAT", "VEG" or "LITE" or by ordering online through our website. Be sure to look for the order confirmation email to follow.
WHAT ARE THE TYPES OF MEALS OFFERED?
  • We offer you three options daily– MEAT (non-vegetarian meals that include beef, lamb, poultry or fish), VEG (vegetarian meals) & LITE (lower calorie meals for those of us who want to behave).
HOW WILL I KNOW IF MY ORDER HAS BEEN PLACED?
  • You will receive an order confirmation via SMS or e-mail (depending on the method used to order) once your order has been placed. We will also send you an email confirmation with your receipt. If you do not receive these, there may be a problem with the payment method you entered at sign up. Feel free to shoot us an email at [email protected] and we will get right back to you with help on the issue.
CAN I PLACE A GROUP ORDER?
  • What's better than LUNCH:ON? LUNCH:ON with friends! To place a group order, reply to our daily e-mail with the Quantity and then Meal Type (e.g. "2 MEAT" or "2 MEAT and 1 VEG") or sign in online and order the quantity you'd like.
CAN I ORDER IN ADVANCE?
  • Fo sho! We publish the week’s menu over the weekend and you can pre-order and edit your orders at any time.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
  • Why would you cancel your order?! Just kidding. Yes, you can cancel your order any time before the daily cut-off time by replying with the word “CANCEL” you can also do this in the "My Orders" page online. We will then either refund the method of payment we have on file or provide you with LUNCH:ON credits for use on your next order.
IS THE FOOD ALWAYS THE SAME?
  • No way! We keep it fresh yo! We rotate our restaurants and pick the best options from their menus so you will get a good variety of cuisines. Don’t worry though, if we notice that a particular dish is a favorite in your office, we will feature it more often. See our sample menu on the homepage for an example.
DO YOU EVER RUN OUT OF THE DAY’S LUNCH ITEMS?
  • Unfortunately yes, we do sell out sometimes, but we do our best to avoid this. If you see an item on the menu that you don’t want to miss, you can always pre-order it online.
CAN I CUSTOMIZE MY ORDER?
  • No, unfortunately you can’t, but we are always looking to improve our service so stay tuned.
ARE THERE MINIMUM DELIVERY AMOUNTS OR DELIVERY FEES?
  • Definitely not, my friend! You pay the amount you see advertised only. There are no delivery fees or minimums. We try to keep our prices as close as possible to the amount listed on the restaurants menu (even less sometimes!). In some cases there maybe a slight difference of AED 2-3 extra to cover charges that are out of our hands (e.g. credit card fees).
HOW WILL I KNOW WHEN MY FOOD HAS BEEN DELIVERED?
  • You will receive an e-mail once your food has been delivered to its designated location. Pick it up quickly before somebody steals it!
DO I NEED TO BE AVAILABLE TO PICK UP MY FOOD WHEN IT IS DELIVERED?
  • Nope! Your office’s orders will be delivered to a designated common location in an insulated bag to keep them at the right temperature, so no need to interrupt what you are doing. We’ve got you covered.
WHAT DO I DO IF I AM NOT HAPPY WITH MY DELIVERY?
  • Contact us immediately! We definitely want to hear about it, if that is the case. Contact us or shoot us an email at [email protected] so we can remedy this pronto.
WHY WAS 1.00 AED CHARGED TO MY CREDIT CARD WHEN I SIGNED UP?
  • When adding a new card our payment provider preauthorizes the minimum allowed amount of 1 AED. Don’t worry, this amount will only be authorized and is never charged. If for any reason, your bank actually charges you for this amount, our sytem will immediately reimburse you.
CAN I REVIEW MY MEAL?
  • Oh yes! Please do! e-mail us with a score from 1-5 (5 being delicious) and let us know what you did and didn’t like. This will help us serve you better and will be directly communicated to the restaurant.